|
Frequently
asked questions
Although
we're always pleased to hear from our members, before you
take the trouble to e-mail us, quickly check this short list
of FAQ's. The answer you're looking for could be right here.
What
if I'm not happy with the goods I receive?
When
a seller inputs stock onto the site we would expect him or
her to describe the goods and their condition honestly and
in accordance with the grading levels we have prescribed.
Buyers
who believe that they have not received goods that match the
site's description of them should lodge their complaint by
e-mail just as soon as they have had the opportunity to examine
and/or test them.
CommsKit
will then instigate a dialogue between the buyer and seller
in an attempt to settle the matter amicably and to the satisfaction
of both parties. If a compromise cannot be reached, all monies
will be returned to the buyer and the goods will be returned
to the seller. Sellers that consistently supply goods that
are inferior to their description will have their membership
revoked.
The time limits for lodging complaints are as follows: Spares
and components within 10 days of receipt Full systems within
25 days of receipt .
Back
|
